HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. About the Role: HTC Global Services is seeking an AI Model Operations Specialist to join a growing enterprise AI initiative. This role will focus on the technical deployment, monitoring, and governance of AI/ML models across multiple platforms and business units. The specialist will work closely with data science, engineering, and platform teams to ensure models are deployed at scale with the right guardrails for explainability, fairness, and compliance. Responsibilities: Deploy, monitor, and maintain AI/ML models in production environments across cloud and on-prem platforms. Build and manage pipelines for model training, testing, deployment, and retraining (CI/CD for ML). Implement observability frameworks for AI models including drift detection, performance monitoring, and explainability checks. Integrate models with enterprise systems and applications using APIs, containers, and orchestration tools. Automate model lifecycle management including versioning, rollback, and scheduled retraining. Develop monitoring dashboards, alerts, and audit trails to support governance and compliance standards. Partner with engineering and compliance teams to embed fairness, transparency, and security into AI operations. Required Qualifications: 5+ years of experience in AI/ML operations, MLOps, or DevOps with production model deployment. Proficiency with CI/CD tools (GitHub Actions, Jenkins, GitLab CI, or similar). Strong experience with containerization and orchestration (Docker, Kubernetes, Helm). Hands-on work with cloud platforms (AWS Sagemaker, Azure ML, or GCP Vertex AI). Familiarity with AI governance concepts (bias/fairness detection, explainability, auditability). Experience using model management frameworks such as MLflow, Kubeflow, or equivalent. Strong scripting/coding skills in Python (preferred) and experience with APIs/REST services. Preferred Qualifications: Experience with monitoring tools (Prometheus, Grafana, ELK, or similar) for ML observability. Knowledge of data pipelines and ETL frameworks (Airflow, Spark, Kafka). Background supporting large-scale consumer technology or high-volume data environments. Familiarity with responsible AI frameworks and compliance standards. Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier. #LI-Hybrid #LI-SK11
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