Job Description

Job Description

Job Description

Salary: $20

JOIN THE QUEST! Become a Brand Ambassador for an Epic New Experience!

VIBRANT Studios is bringing world-class immersive adventures to life with a legendary Dungeons & Dragons fantasy experience!

Step into a realm of wonder with 360 projections, life-size artifacts, stunning set recreations, and a magical official boutique all designed to transport fans straight into their favorite campaigns! Check out our previous experience in Toronto here: DUNGEONS & DRAGONS : The Immersive Quest at Square One, Mississauga

LOCATION: Plano, Texas (Exact address TBD)

SHIFTS:
Flexible and rotating shifts available. You can anticipate 1-2 shifts per week guaranteed. Shifts will be from Wednesday-Sunday, ranging in hours. All schedules will be provided 2 weeks in advance to give staff opportunity to confirm their shifts.

We are open during the following hours (subject to change):

Wednesday: 3pm-9pm

Thursday: 3pm-9pm

Friday: 1pm-10pm

Saturday: 10am-10pm

Sunday: 10am-10pm

TRAINING:
Provided! Come ready to learn and level up

PAY RATE:

Retail and Lobby- $20/hour

Harper- $23/hour

YOUR QUEST (aka DUTIES):

We're looking for energetic, versatile Brand Ambassadors who love to create unforgettable moments!

LOBBY Attendant: The successful candidate will play a crucial role in providing exceptional service to our customers by managing ticket sales, scanning in guests, assisting with inquiries, and ensuring a smooth and enjoyable experience for all visitors.

Key Responsibilities

Greet customers warmly and provide excellent customer service at all times.

Sell tickets to customers accurately and efficiently, using a computerized ticketing system

Provide information about event schedules, pricing, and promotions.

Maintain knowledge of all current and upcoming experiences to effectively answer customer inquiries.

Address customer concerns, complaints, or ticketing issues in a professional and courteous manner.

Excellent accuracy when using POS systems

Demonstrate ownership in cleaning, re-stocking, & any other tasks assigned by your supervisor

Keep current on promotions & sales in store and events at D&D Immersive Quest

General Qualifications

Previous ticketing and POS experience preferred (FEVER)

High school graduate, GED, or equivalent experience in comparable company

Be willing to work extended hours during busy hours of operations

Must be able to work STAT holidays, weekends & overtime as needed

HARPER: You will use your acting skills to welcome guests into the dungeon, set up their experience inside the dungeon, assist guests in answering questions, provide information and guidance, and contribute to creating a warm and welcoming environment.

**This role requires previous acting or performing skills. Will be required to wear a Harper costume as part of this role.

Key Responsibilities:

Acting skills are required and a costume will be worn for this role

Provide a high level of customer service, answering guest inquiries and providing accurate information about the experiences, events, or performances.

Guide guests to facilities, such as restrooms and exits, while ensuring their safety and comfort.

Maintain a strong knowledge of the venue layout and emergency procedures to assist guests in case of any issues or emergencies.

Assist in crowd management, including line control, directing traffic flow, and ensuring orderly entry and exit of guests during peak times or high-demand events.

Monitor event areas to ensure compliance with venue policies and rules, such as photography restrictions or food and beverage regulations.

Address guest concerns, complaints, or disruptive behaviour in a professional and diplomatic manner, escalating issues to the Assistant Operations Manager when necessary.

General Qualifications:

Some acting skills are required

Be willing to work extended hours during busy hours of operations

Must be able to work STAT holidays, weekends & overtime as needed

Must be able to take constructive feedback & make necessary changes

Excellent customer service and problem solving skills

Accuracy in opening & closing procedures

Able to lift 50lbs and stand for long periods of time

Innovative self- starter, who can work independently and as part of a team

MERCHANT: Retail Sales- Our market merchant employees are responsible for creating the ultimate retail experience for the guests and provide guests with a legendary experience each time they enter the store.

Key Responsibilities

This is a costumed position.

Provide an exciting, positive, and fun environment for our guests

Greet guests & ascertain their interest, so you may make sales recommendations

Excellent accuracy when using POS systems

Demonstrate ownership in cleaning, re-stocking, & any other tasks assigned by your supervisor

Present merchandise to increase sale with add on items

Must be able to describe merchandise features, benefits, and explain use

Keep current on promotions & sales in store and events at Illuminarium

Maintain inventory, merchandise placement, and accurate counts.

Work at our concession stand and photobooth as required.

Assist the Gift Shop set-up team with the merchandising of event gift shops including merchandise placement, inventory control, cleaning of shops & fixtures

General Qualifications

Previous POS experience (Lightspeed preferred)

High school graduate, GED, or equivalent experience in comparable company

Be willing to work extended hours during busy hours of operations

Must be able to work STAT holidays, weekends & overtime as needed

Able to lift 50lbs and stand for long periods of time

Innovative self- starter, who can work independently and as part of a team

If you're ready to be part of something unforgettable, we want to hear from YOU!

Apply now and let the adventure begin!

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