Req ID: 342342
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Associate-Helpdesk to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara .
Location: Guadalajara, Jalisco. Mexico.
Requirements:
• Availability to work 45 hours per week
• Interest in working on Afternoon/Night shifts
• Advanced English
• Looking to work in IT Environment
• 6 months of experience in Customer Service
Activities
• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments
• Answer technical support calls providing and escalating to other support groups
• Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
We Offer:
• Competitive salary
• Grocery Tickets - 12% of base salary
• 30 days of Christmas bonus
• 10 days of vacations
• 50% Vacation bonus
• Savings Funds
• 5 discretionary days per year
• Medical insurance (You and your family)
• Life insurance
• Dental Insurance
• Discounts with selected Optics
• Opportunity to grow in the company
#LI-NorthAmerica
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,
NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .
...Summary Come be part of our Rooms team as the Phone Operator at the Hyatt Regency DFW located across from Terminal C of the DFW Airport. The Hyatt Regency DFW features 811 guestrooms and 92,000 square feet of function space. Not sure where were located? Click HERE...
...IT infrastructures, driving digital transformation, and much more. Job Summary: We are seeking an experienced SAP S/4HANA Release Manager to lead and coordinate release planning, code deployment, and communication across Agile Release Trains (ARTs) for a large-...
...time. We are looking for a Telephone/PBX Operator who is passionate about providing... ...experience operating a PBX or multi-line phone system preferred Strong customer service... ...Microsoft Office and email Ability to work a flexible schedule, including weekends and...
...Description Primary Purpose Provides specialized integrated clinical pharmacy services for an assigned area. Provides leadership in... ...abreast of the latest developments, advancements, and trends in the field of pharmacy & medicine by attending seminars/CE, reading...
...to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine...