Job Description

This position is posted by Jobgether on behalf of DAWAR CONSULTING INC. We are currently looking for a Desktop Support Engineer in California (USA).

Join a high-impact IT team supporting one of the world’s leading semiconductor companies. In this onsite role, you'll provide front-line support for hardware, software, and network-related issues, ensuring seamless day-to-day operations for end-users and conference systems. You’ll handle everything from break/fix and help desk ticketing to new hire provisioning and device maintenance. This is an ideal opportunity for a tech-savvy professional who thrives in hands-on environments and values direct user interaction in a dynamic corporate setting.

Accountabilities:

• Provide face-to-face technical support to end-users via walk-ups and IT service stations.
• Manage IT service requests and incidents using ServiceNow (SNOW) ticketing system.
• Troubleshoot and repair desktop/laptop issues, both hardware and software-related.
• Support and maintain conference rooms (Zoom) and user cubicles.
• Assist with new hire setup, including system provisioning and onboarding.
• Perform regular PC maintenance and virus scans.
• Maintain accurate inventory of PC hardware and software.
• Relocate PC systems and participate in IT-related special projects.
• Document and update IT procedures and processes.
• Provide basic user training for general and specialized applications.

Requirements

• Proven experience in end-user support within a corporate environment (onsite or remote).
• Solid knowledge of Windows 10 and Mac OS, as well as troubleshooting Office 365, hardware, and software issues.
• Understanding of network basics and computer security protocols.
• Ability to lift and transport equipment up to 40+ pounds.
• Familiarity with ITIL and ITSM best practices.
• Preferred: Bachelor's degree in a relevant field, Mac system knowledge, Zoom/video conferencing support experience, COMPTIA certifications (2+ years), and working knowledge of networking (TCP/IP, VPNs, switches, etc.).

Benefits

• Long-term contract with the possibility of extension.
• Full-time onsite work in Milpitas, California.
• Medical, dental, and vision insurance.
• Paid sick leave.
• 401(k) retirement plan.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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