Job Description

Fulfillment Supervisor

Wondercide was founded 15 years ago by Stephanie Boone when her dog Luna became ill from what her vet suspected was conventional flea and tick treatments and monthly pest control services. Stephanie knew there had to be a better way and set out on a mission to invent a plant-powered alternative. Today, Wondercide offers a comprehensive line of plant-powered pest control solutions for your pets, yard, home, and family with over +50,000 5-star reviews on Amazon.

Wondercide, based in Austin, TX, is a privately held, high-growth, and digitally native consumer packaged goods company that has an omnichannel presence and is expanding into specialty brick-and-mortar and beyond. The company is a vertically integrated organization where sales, marketing, creative content, customer service, innovation, procurement, mixing, fulfillment, and more are all done in-house. This allows the team to control their destiny from a multi-year roadmap down to quality of execution via operational excellence.

We are a close-knit, highly collaborative team of 'doers' who operate in an entrepreneurial and KPI-driven environment. Grit, Action, Curiosity, Ownership, and Insight are the five operating values we embody in our day-to-day work.

At Wondercide, we're driven by a Fierce Love for families. We wake up every day inspired by our mission to protect families of every kind, everywhere, from pests with safe, effective pest control solutions. We work with Mother Nature to deliver plant-powered products that promote well-being. We do this so families can live long, happy, and healthy lives together. We believe in doing whatever it takes to protect those we loveand that when you know better, you should do better. Our promise to customers: they'll never have to go it alone. We're in this together and we'll be there to support each step of the way.

As part of their growth, Wondercide is seeking a Fulfillment Supervisor to join their Operations Leadership Team.

The Position

The Fulfillment Supervisor will report to Wondercides Operations Manager and assist with leading the Fulfillment Team to ensure they achieve the hourly, daily, and weekly Fulfillment goals. In this role, you will manage the performance of 5-7 direct reports to ensure they achieve the Safety, Quality, and Productivity goals. The Fulfillment Supervisor will be required to support continuous improvement initiatives and projects, ensuring the Fulfillment Team's performance scales appropriately to exceed our internal & customer expectations. Routine tasks will include overseeing customer orders for shipments, including but not limited to order verification, picking, packaging, and shipping all orders (small packages, Amazon, retail stores, and customer pick up), leading team meetings, tracking performance to KPI's, creating & presenting slides in All Hands presentations, supporting Behavior Based Safety, conducting Waste Observations, updating all Standard Operating Procedures (SOP's) and Visual Work Instructions (VWI's), and facility all required training with the Fulfillment Team.

Key Responsibilities:

1. Safety
   1. Support, or personally conduct, safety observations (BBS Observations), identifying hazards proactively and assisting in implementing improvements to enhance Wondercide's work environment
   2. Ensure team members complete all daily tasks following all safety policies and regulations
   3. Lead required safety training with all direct reports
2. Quality
   1. Manage overall and individual team member performance to quality standards per service level agreements
   2. Track performance to KPI's
   3. Ensure Fulfillment quality meets expectations by inspecting Fulfillment units across the Fulfillment lines and conversion stations
   4. Demonstrate a commitment to "Zero Defects" or "Make No Defect", leading the Fulfillment Team by example
3. Productivity
   1. Manage overall and individual team member performance to productivity standards per NetSuite standards and labor rates
   2. Track performance to KPI's
   3. Ensures orders are processed following company SOPs and customer service standards.
   4. Review and identify trends to target areas for improvement that allow for measurable performance improvements in Orders Per Hour performance
   5. Develop streamlined processes that enable team members to complete tasks in less time, enabling them to be able to take on additional tasks
4. Leadership & Development
   1. Conduct developmental 1-on-1s, identifying key areas for direct reports to enhance their skills, allowing them to grow within Wondercide
   2. Support LEAN, Safety, or Quality training planned for the Fulfillment Team
   3. Develop & maintain a training matrix, ensuring team members continually cross-train to be prepared for peak-level volumes
   4. Support efforts to cultivate a work environment that aids in the attraction & retention of talent, ensuring Wondercide's current & future success
5. Continuous Improvement
   1. Complete improvement projects that produce measurable results
   2. Develop relationships with direct reports by demonstrating a willingness to listen and support improvement projects based on team member feedback
   3. Participate directly, or provide opportunities to team members to participate, in KAIZEN events

Requirements:

• Minimum of 3 years of experience leading a team of 5 or more in a manufacturing environment
• Ability to manage performance in all areas of Operational Excellence (Safety, Quality, Productivity, Leadership & Development, and Continuous Improvement)
• Experience with managing performance to labor plans, standard rates, and KPI's
• Directly responsible for performance management, issuing progressive discipline, and supporting people development
• Demonstrated ability to produce results using project management & LEAN methodology
• Demonstrated strengths in critical thinking, problem-solving, and data analysis

Preferred additional skills include (helpful but not required):

• Previous experience with NetSuite, ShipStation, or similar Fulfillment & inventory software
• Verifiable experience in Inventory Management, Quality Control, or Fulfillment Planning
• Experience in operating forklifts, pallet jacks, conveyors, and similar equipment
• Ability to facilitate training or continuous improvement events, in accordance with the structured approach of KAIZEN

This position is based onsite in Round Rock, Texas.

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