Job Description

Get AI-powered advice on this job and more exclusive features. Overview Job Summary We are looking for a campaign connoisseur with a passion for the mobile space. Our ideal candidate will engage with enterprise brands and support our Customer Success team by turning customer campaign requests into execution-ready builds. The role requires growth mindset, strategic thinking, empathy, inspiring communication skills, and dedication to create valuable marketing campaigns that drive clicks and conversions for our customers. This is a critical servicing role that supports both internal account teams and end customers. Efficient execution leads to better customer satisfaction, operating efficiency, and platform ROI. This is a full-time, remote position reporting to the Sr. Director of Technical Account Services. Vibes has been recognized in 2025 as a Built In Best Hybrid Places to Work. Responsibilities Build and launch SMS, MMS, Push, Wallet, and RCS campaigns within the Vibes platform. Support customer onboarding, ensuring smooth setup and early success with campaigns. Partner with CSMs and TAMs to translate campaign strategies into execution-ready builds. Configure and run A/B tests, monitor performance, and recommend optimizations. Troubleshoot campaign setup and provide expert platform support. Ensure compliance with 모바일 messaging regulations and best practices. Document campaign processes and share learnings with customers and internal teams. Support key enterprise customers by providing monthly “Win Reports” highlighting trends and outcomes worth a second look. Assist in new customer launches by executing account setup, campaign creation, and program branding tasks assigned by the Launch Manager. Collaborate on live calls with brand marketers and internal account teams to inspire innovation and maximize impact on Vibes mobile broadcasts and campaigns. Contribute to building scalable playbooks and repeatable processes that improve execution quality. Requirements & Qualifications Marketing Experience and Approach: Bachelor’s degree in Marketing, Communications, Business, or related field—or equivalent experience. 1-3 years of experience in digital marketing, campaign execution, CRM, or customer support (internships included). Strong attention to detail and organizational skills; able to manage multiple priorities. Analytical thinker with an interest in campaign performance, testing, and data insights. Excellent written and verbal communication skills with a customer-first mindset. Familiarity with marketing automation or CRM platforms is a plus, but not required. Experience building SMS/MMS/Email marketing campaigns within a marketing platform. Eagerness to learn mobile marketing technologies and grow into advanced Customer Success roles. Teamwork & Communication: Extraordinary team player in a fast-paced, dynamic environment High character and positive mindset; integrity and reliability Mature, self-directed, highly detailed, organized, driven professional Passionate and sincere communicator Excellent communication and active listening skills; able to adjust to different personalities and communication styles Our Core Values Respect, honesty, and integrity for all stakeholders Always be learning Relentless focus on the customer Never be satisfied Create value Seek accountability and ownership Compensation And Benefits The compensation range for this role is $70,000 to $80,000. Final compensation will be determined by factors such as relevant work experience, skills and certifications. Vibes offers competitive salaries and a comprehensive benefits package including medical, dental and vision coverage, disability and life insurance, 10 paid holidays, flexible vacation, commuter benefits, a 401(k) plan with match, and paid parental leave. Equal Opportunity Employer Vibes is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process. #J-18808-Ljbffr Vibes

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