Description
The Department of Homeland Security (DHS) has a continuing requirement for Homeland Enterprise Information Technology Services (HEITS) for the continued operations, maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). Supporting the HEITS management team, the selected individual will be responsible for providing monitoring of customer network data, applications, and operational architecture through a 24/7 Operating Center environment to ensure Service Level
Agreements are met, including:
Working with Telco providers, LECs, and customers in troubleshooting circuit and data issues
Answering queries by telephone and e-mail in support of customer hardware, software, network, and telecommunication systems and execution of network procedures
Provide operational support for all network components and conducts problem determinations, escalations and provides problem resolution.
Primary Responsibilities
Monitoring, installation, modification, testing and servicing of network equipment.
Assisting and training lower-level support employees
Resolving networking/customer related concerns and issues
Supporting engineers in troubleshooting network instability
Communicating to customers and Leidos leadership of any impact to operational continuity
Possessing a comprehensive understanding of network and device relationships
Ability to effectively balance priorities and customer needs during periods of outages or moments of degradation of services
Basic Qualifications
Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education with 3+ years of professional experience
3+ years of experience working with networks and performing Network Administration/Troubleshooting
Must be familiar with Windows Systems administration tools and processes such as adding and removing user accounts and configuring / correcting profile issues
Knowledge in coordinating problem resolution and working across IT functional areas
Proven ability to manage multiple tasks/events simultaneously and deliver on time
Active TS/SCI government security clearance
Preferred Qualifications
DHS Experience
Networking Certification
Microsoft Certification
Security+
CCNA
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range: Pay Range $50,050.00 - $90,475.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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