Job Description

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As the largest jewellery brand in the world, we give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora, you can craft far more than just an incredible career.

About the Team:

The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, and product while taking pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend time on the sales floor, engaging with customers and working alongside your team to drive sales. You will coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates.

*Please note, this job requires completing an assessment that will be emailed to you upon application submission.

Our Store Managers excel when they:

• Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
• Dare to exceed individual and store sales goals by building genuine connections with our fans.
• Embrace opportunities and surpass commercial targets and KPIs, setting new records and achieving remarkable success.
• Create unforgettable shopping moments that exceed expectations by displaying excellent product knowledge and building brand loyalty.
• Dream of coaching and inspiring the sales team, fostering accountability for individual and store performance, providing real-time feedback and guidance to empower the team in achieving their KPI goals.
• Build loyal fans through authentic engagement and fostering lasting connections beyond transactions.
• Expand your network and attract top talent to Pandora across seasonal and core hiring, including Assistant Store Managers, Sales Associates, and Sales Leads.
• Partner with the Divisional Sales Manager and HR team to address performance issues and policy violations.
• Utilize your expertise in talent, brand, operations, and fan experience to ensure timely implementation of visual merchandising directives, operational efficiency, and ongoing talent development.
• Perform all other duties as assigned.

Craft your career with us if you have:

• At least 3-5 years of experience as a Store Manager in a high-performance selling environment, demonstrating results-oriented leadership.
• Strong communication skills, both written and verbal, demonstrating a sense of Care.
• The ability to connect with people at all levels of the organization and charm an audience.
• Sharp business acumen paired with analytical thinking to deliver positive results.
• Skills in recruiting, retaining, and developing exceptional teams, including succession planning and internal mobility.
• Knowledge of Microsoft Office 365 Suite and retail point of sale systems.
• Proof of being at least 18 years old and eligible to work.
• A flexible work schedule that includes nights, weekends, and holidays, with the ability to stand for extended periods, lift 50+ pounds, and arrive on time.

We Dare! We offer a robust compensation package including base salary + bonuses, a 401K plan to secure your financial future.

We Care! Pandora provides extensive benefits including Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, and product discounts.

We Dream! Pandora supports growth through learning and development programs, continuous feedback, LinkedIn Learning, tuition reimbursement, and more.

We Deliver! Our PTO package includes Vacation, Personal, Sick, Birthday, Celebration days, and Paid Holidays.

About Pandora:

Pandora is the world's largest jewellery brand, specializing in designing, crafting, and marketing accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, sharing stories and passions through meaningful jewellery. Pandora jewellery is sold in over 100 countries via 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and uses only recycled silver and gold. Pandora is committed to sustainability, aiming to halve greenhouse gas emissions across its value chain by 2030. Listed on Nasdaq Copenhagen, Pandora generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

Pandora’s recruitment procedures are transparent and fair, removing bias and discrimination. We encourage applicants to refrain from including identity-related elements such as photos, marital status, or age.

About Pandora NAM:

The Pandora North America team in the USA & Canada includes over 115 employees in New York & Baltimore offices, 80+ at our Logistics Center in Maryland, 100+ in field roles, and 3,900+ in our stores. The USA is Pandora’s largest market, with over 1,400 points of sale, including over 420 concept stores, more than 300 owned and operated by Pandora.

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