Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer. Physically fit to walk through large areas Ability to work after hours and weekends if necessary or required by the customer. Knowledge using ServiceNow as the ticketing tool. Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. Analyze, resolve, respond to, and document end user inquiries. Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools. Troubleshoot operating system issue. Connection issues with LAN/WAN. Update tickets with accurate and timely records of work performed, and resolution detail Maintain and contribute to a knowledge base. Coordinate hardware warranty repair. Perform inventory management activities as required in coordination with asset management and other corporate groups. Escalate to 3rd party vendors when necessary Responsible for raising and coordinating problem management issues Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management. Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling. In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in a specific technology. Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specialize in different products and categories. Receives instructions from certified technicians and project managers to troubleshoot advanced issues. Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment. Primary responsibility to manage End User related incidents and requests. Go to person for all plant IT related requests (Password resets, access etc. specific to plants).
Base Salary Range: $50,000 - $65,000 per annum #LI-SV2...Description Job Summary The Neonatal Nurse Practitioner (NNP) is primarily responsible in association with the attending physician(s), for management of the high-risk newborn and infants. NNP provides comprehensive direct patient care for high-risk newborns and...
...A law firm seeks a Senior Estate and Tax Planning Attorney with 11 years of post-J.D. experience to join its Boston office. The successful candidate will craft sophisticated estate and tax strategies for high-net-worth individuals and families, collaborate with cross-...
...Job description LegalHealth, a division of the New York Legal Assistance Group (NYLAG), has an immediate opening for an immigration attorney to join one of the longest standing and the largest Medical-Legal Partnership (MLP) in the country. Please note that this position...
...Description Come join our team! Kizbee's is looking for an experienced manager to supervise our baking + retail staff, manage all bakery operations, and help grow sales. Some of the bakery manager's responsibilities include conducting interviews, hiring bakery staff,...
...Job Summary We are seeking a Contact Center Representative to join our dynamic team. The ideal candidate will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries and issues in a timely manner...